Frequently Asked Questions
Everything you need to know about shopping with STRIDES.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all STRIDES products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service line.